Online Business systems, Management Tools, Small Business planning in Australia

Many businesses take an ad-hoc approach to their small business planning or do none at all. Most of them want to do it or do it more efficiently but lack the training to develop the management tools that form the cornerstones of a well systemised business.

An emerging solution to this issue is online business systems. This is a way for individual businesses to access management tools that cover all the aspects of business that are common across all industries. All businesses have elements relating to Financial management, Marketing, Staff, Planning, Technology, Sales and administration plus the areas that are specific to the products and services that business supplies.

If the common basics are systemised then the impact on the overall business performance can be startling. Small Business planning in Australia could undergo a revolution as more businesses subscribe to online business systems building services to allow them to quickly build their operational methods with guidance from expert consultants, (such as www.Systems4Business.com.au). The cost of these solutions is affordable to any size business at approximately $100 per month but the benefits can be vast.  So choose your best services for own online business systems.

Nick Jordan is an upcoming online journalist scripting promising articles for online marketing in India and across the world. Graduated in Mass Communication him articles swathe variant subjects casing proverbial topics like Travel and Tourism, Information Technology, Health-Care, Designing, Business Development, Software Development, Search Engine Optimization, Furnishing and so on. I am presently working with systems4business. he deals in variant topics on a regular basis, presenting assortment in him articles. This is my company URL http://www.systems4business.com.au/

 

Management consulting firm public relations can help their clients help small businesses

These days, running a successful and hopefully profitable business is incredibly difficult. The current economic downturn has made small business owners in every industry feel the strain. This puts a damper on job growth, which in turn only serves to make the recession that much worse. It is truly a wonder that some tenacious individuals have still decided to forge ahead and start their new business anyways in spite of all the problems that inevitably follow the start of any new business. The first obstacle that many individuals come across when launching a new enterprise is mostly certainly a lack of capital. Unless the new business owner comes from a well to do family or is independently wealthy, he or she will undoubtedly have a hard time coming up with the funds necessary to launching a successful business. There are a number of start up costs associated with launching a new business, from renting the space, putting down a deposit, purchasing the necessary supplies, hiring good help, and a host of other expenses that serve to put a damper on any new business. The old saying that it takes money to make money is certainly true, and the experience of new businesses speak to the veracity of that claim. And even if a savvy individual is able to corral the funds needed to start up a new business, it may be months or even years before that business makes a profit.

 

And in light of the current economic recession, this might prove to be far too long, resulting in the new business having to close its doors for good. Thus, many new businesses look for ways to streamline their operations so that they can continue to serve the community for years to come. That is why so many small businesses and venture capitalists enlist the services of a management consulting firm.

 

The problem is that there are so many management consulting firms currently operating, that it can be difficult for small businesses to know who to trust. And because of the trying economic times, they can’t afford to make a mistake. This is why so many management consulting firms enlist the services of a management consulting firm public relations company. By employing a management consulting firm public relations company, a management relations company can set itself apart from the pack, so that small business owners can know who is worthy of their time, money, and effort. Thus, a management consulting firm public relations company can help small business owners and management consulting firms alike. It is beneficial for everyone if the work of a management consulting firm public relations company is successful. This is the case because it will undoubtedly serve as a springboard for the world economy.

 

So what can a management consulting firm public relations company do to make sure that their clients’ interests are advanced at all costs? The answer is that they can control the dissemination of both positive and negative information regarding a particular management consulting firm. In doing so, the management consulting firm public relations company can ensure that their clients have the ability to control how the public views them. And this is incredibly beneficial, because management consulting firms live or die by their reputations. Small business owners will be able to effectively decide if a particular management consulting firm is right for them. Thus, a management consulting firm public relations company has to repair their damaged reputations.

Small Business Growth Management – Be Aware of the Potential Problems



As you build your business it is vital that you manage this growth properly. If your business grows too quickly you may be pushed to the limit in terms of time and resources you have available; there just won’t be enough hours in the day for you and your staff to get everything done. I will go on to look at some of the warning signs and associated problems that you need to be aware of when growing your business.

Tunnel Vision

Many businesses that are growing quickly lose sight of the bigger picture within their industry. This leads to failing to keep up with trends and key players – the movers and shakers.? Losing sight of the competition and what is happening in your industry’s niche market is a surefire way to turn your once rapidly- growing business into a stale dinosaur.

You Stop Counting Pennies

A rapid influx of income definitely builds capital, but business owners that stop counting pennies and looking for ways to keep costs under control may find that their coffers are depleted prematurely.? Rapid growth can absolutely eat up your working capital overnight. Keep your ROI in mind when you look at even the smallest details like freight expenses, supplies, and overtime.

You Have No Ramp-Up Plan

You get an order that is ten times larger than any that you have filled before, but do you have the man-power to handle it? Having a workable ramp-up plan in place is vital to staying afloat and to avoid losing big orders to your competition.

You Are Chronically in Fight-or-Flight Mode

Staying in crisis mode 24/7 or 365 days a year is not only hard on you as a professional entrepreneur, but it does nothing to reduce the level of stress among your employees.? Run your business like a well-oiled machine, not a boot camp.? Handle situations as they arise and use them to guide you in the future.? Expecting the worst is no way to be productive or creative.

Customers Are Giving You Negative Feedback

And last but certainly not least, a dependable sign that your business growth might be getting the better of you is when your customers or clients are beginning to complain far more often. The customer or client is and will always be the most important part of your business; in essence, they are your boss, the people who sign your pay cheques.?Make sure that all customer complaints or incidences of negative feedback are fielded directly to the top – to you.? Use each customer complaint as an opportunity to improve the customer experience.

Small Business Success Tips – Management



Whether a small business owner is a one-man show or has a staff of twenty, his business success depends as much on how he manages the business as on any other factor. Management is defined as coordinating the actions of the people in a business to achieve the desired results: high sales, loyal customers, and profits sufficient for personal comfort and business expansion.

The following discussion is about small businesses with more than one person involved, but a one-man business can apply them by realizing he has to fulfill all the different functions until he can hire people to turn them over to.

Running a business is easy if everyone in the business knows exactly what his role is, how his role relates to the other people’s roles, and how to fulfill his role. Management, therefore, consists solely and only of making sure these conditions occur.

Defining Roles

Most roles consist of handling a number of functions in a business. While management training can be very helpful to a manager in determining what functions are necessary to business success, even a brand new small business owner can list the major ones: marketing, production, accounting, customer service, and legal requirements, for example. Only one person can be responsible for any one function: if more than one is, then no one is. The small business owner can have veto power and directive power, but must leave the doing of the function to the person in charge of it.

Example: The owner hires a salesman to be in charge of finding and handling new customers. If the owner then goes out and finds a new customer, he has to turn that customer over to the sales manager to handle. Otherwise, he is not managing, he is being a salesman, and that is not the owner’s function once he has turned the function over to someone else.

When something doesn’t get done that should have, the responsible party is clearly evident, or the action gets added to someone’s role if it wasn’t previously defined.

Relating Roles to Each Other

Accountants tear their hair out over missing receipts and unauthorized purchases. Salesmen scream at receptionists who do not relay messages clearly and promptly. Maintenance men mutter about people who don’t alert them to a group coming in so the room can be prepared ahead of time. Understanding role relations is critical to the smooth operation of any business.

The rule is that every function of a business affects every other function of that business, directly or indirectly.

Outlining every single role relationship by means of written policies and procedures is impossible, and even trying to is fruitless: since there are so many, they would never be learned. What can be done is to distribute all the individual role descriptions to everyone, so each person can see for himself how they all relate. For instance, the maintenance role description includes “Sets up rooms for meetings.” The creative director then knows who to go to when he needs a room set up for a meeting. If he doesn’t give the maintenance people enough warning, the maintenance people tell him, so he will know next time. Thus improvement of role relationship occurs.

Certain universal actions can and should be written up as policies, so they are clear and known: Pick up after yourself, and Turn in receipts promptly, and Tell your boss if you will be absent. These belong in a company handbook, which can start out small and grow as the company grows. For a small company, one or two pages might be sufficient to start.

How to Fulfill a Role

Hiring a salesman who doesn’t know how to sell may or may not be foolish, depending on how much time you want to put into training him. A well-spoken, extroverted, enthusiastic candidate fresh out of high school might sell more than an experienced but somewhat conservative salesman, after you train the recruit for a while. The same goes for any position that does not need professional education, like a lawyer or doctor.

In fact, anyone new to a business needs some training, if only in procedures unique to that business. Part of a manager’s job is to minimize the training time of new staff. Telling someone he is now in charge of shipping and to set up the department however he sees fit is to guarantee the shipping department will take forever to integrate smoothly with the rest of the business. People are very willing to fill roles, when they are told what those roles are and how to fill them. Part of management is making sure those actions occur.

The bottom line is, management is ultimately responsible for how efficiently and frictionlessly a company runs. By following the above guidelines, the task is fairly easy.

Modern Financial Management Theories & Small Businesses



The following are some examples of modern financial management theories formulated on principles considered as ‘a set of fundamental tenets that form the basis for financial theory and decision-making in finance’ (Emery et al.1991). An attempt would be made to relate the principles behind these concepts to small businesses’ financial management.

Agency Theory
Agency theory deals with the people who own a business enterprise and all others who have interests in it, for example managers, banks, creditors, family members, and employees. The agency theory postulates that the day to day running of a business enterprise is carried out by managers as agents who have been engaged by the owners of the business as principals who are also known as shareholders. The theory is on the notion of the principle of ‘two-sided transactions’ which holds that any financial transactions involve two parties, both acting in their own best interests, but with different expectations.

Problems usually identified with agency theory may include:

i. Information asymmetry- a situation in which agents have information on the financial circumstances and prospects of the enterprise that is not known to principals (Emery et al.1991). For example ‘The Business Roundtable’ emphasised that in planning communications with shareholders and investors, companies should consider never misleading or misinforming stockholders about the corporation’s operations or financial condition. In spite of this principle, there was lack of transparency from Enron’s management leading to its collapse;

ii. Moral hazard-a situation in which agents deliberately take advantage of information asymmetry to redistribute wealth to themselves in an unseen manner which is ultimately to the detriment of principals. A case in point is the failure of the Board of directors of Enron’s compensation committee to ask any question about the award of salaries, perks, annuities, life insurance and rewards to the executive members at a critical point in the life of Enron; with one executive on record to have received a share of ownership of a corporate jet as a reward and also a loan of $77m to the CEO even though the Sarbanes-Oxley Act in the US bans loans by companies to their executives; and

iii. Adverse selection-this concerns a situation in which agents misrepresent the skills or abilities they bring to an enterprise. As a result of that the principal’s wealth is not maximised (Emery et al.1991).

In response to the inherent risk posed by agents’ quest to make the most of their interests to the disadvantage of principals (i.e. all stakeholders), each stakeholder tries to increase the reward expected in return for participation in the enterprise. Creditors may increase the interest rates they get from the enterprise. Other responses are monitoring and bonding to improve principal’s access to reliable information and devising means to find a common ground for agents and principals respectively.

Emanating from the risks faced in agency theory, researchers on small business financial management contend that in many small enterprises the agency relationship between owners and managers may be absent because the owners are also managers; and that the predominantly nature of SMEs make the usual solutions to agency problems such as monitoring and bonding costly thereby increasing the cost of transactions between various stakeholders (Emery et al.1991).

Nevertheless, the theory provides useful knowledge into many matters in SMEs financial management and shows considerable avenues as to how SMEs financial management should be practiced and perceived. It also enables academic and practitioners to pursue strategies that could help sustain the growth of SMEs.

Signaling Theory
Signaling theory rests on the transfer and interpretation of information at hand about a business enterprise to the capital market, and the impounding of the resulting perceptions into the terms on which finance is made available to the enterprise. In other words, flows of funds between an enterprise and the capital market are dependent on the flow of information between them. (Emery et al, 1991). For example management’s decision to make an acquisition or divest; repurchase outstanding shares; as well as decisions by outsiders like for example an institutional investor deciding to withhold a certain amount of equity or debt finance. The emerging evidence on the relevance of signaling theory to small enterprise financial management is mixed. Until recently, there has been no substantial and reliable empirical evidence that signaling theory accurately represents particular situations in SME financial management, or that it adds insights that are not provided by modern theory (Emery et al.1991).

Keasey et al(1992) writes that of the ability of small enterprises to signal their value to potential investors, only the signal of the disclosure of an earnings forecast were found to be positively and significantly related to enterprise value amongst the following: percentage of equity retained by owners, the net proceeds raised by an equity issue, the choice of financial advisor to an issue (presuming that a more reputable accountant, banker or auditor may cause greater faith to be placed in the prospectus for the float), and the level of under pricing of an issue. Signaling theory is now considered to be more insightful for some aspects of small enterprise financial management than others (Emery et al 1991).

The Pecking-Order Theory or Framework (POF)
This is another financial theory, which is to be considered in relation to SMEs financial management. It is a finance theory which suggests that management prefers to finance first from retained earnings, then with debt, followed by hybrid forms of finance such as convertible loans, and last of all by using externally issued equity; with bankruptcy costs, agency costs, and information asymmetries playing little role in affecting the capital structure policy. A research study carried out by Norton (1991b) found out that 75% of the small enterprises used seemed to make financial structure decisions within a hierarchical or pecking order framework .Holmes et al. (1991) admitted that POF is consistent with small business sectors because they are owner-managed and do not want to dilute their ownership. Owner-managed businesses usually prefer retained profits because they want to maintain the control of assets and business operations.

This is not strange considering the fact that in Ghana, according to empirical evidence, SMEs funding is made up of about 86% of own equity as well as loans from family and friends(See Table 1). Losing this money is like losing one’s own reputation which is considered very serious customarily in Ghana.

Access to capital
The 1971 Bolton report on small firms outlined issues underlying the concept of ‘finance gap’ (this has two components-knowledge gap-debt is restricted due to lack of awareness of appropriate sources, advantages and disadvantages of finance; and supply gap-unavailability of funds or cost of debt to small enterprises exceeds the cost of debt for larger enterprises.) that: there are a set of difficulties which face a small company. Small companies are hit harder by taxation, face higher investigation costs for loans, are generally less well informed of sources of finance and are less able to satisfy loan requirements. Small firms have limited access to the capital and money markets and therefore suffer from chronic undercapitalization. As a result; they are likely to have excessive recourse to expensive funds which act as a brake on their economic development.

Leverage
This is the term used to describe the converse of gearing which is the proportion of total assets financed by equity and may be called equity to assets ratio. The studies under review in this section on leverage are focused on total debt as a percentage of equity or total assets. There are however, some studies on the relative proportions of different types of debt held by small and large enterprises.

Equity Funds
Equity is also known as owners’ equity, capital, or net worth.
Costand et al (1990) suggests that ‘larger firms will use greater levels of debt financing than small firms. This implies that larger firms will rely relatively less on equity financing than do smaller firms.’ According to the pecking order framework, the small enterprises have two problems when it comes to equity funding [McMahon et al. (1993, pp153)]:

1) Small enterprises usually do not have the option of issuing additional equity to the public.
2) Owner-managers are strongly averse to any dilution of their ownership interest and control. This way they are unlike the managers of large concerns who usually have only a limited degree of control and limited, if any, ownership interest, and are therefore prepared to recognise a broader range of funding options.

Financial Management in SME
With high spate of financial problems contributing to the high rate of failures in small medium enterprises, what do the literature on small business say on financial management in small businesses to combat such failures?
Osteryoung et al (1997) writes that “while financial management is a critical element of the management of a business as a whole, within this function the management of its assets is perhaps the most important. In the long term, the purchase of assets directs the course that the business will take during the life of these assets, but the business will never see the long term if it cannot plan an appropriate policy to effectively manage its working capital.” In effect the poor financial management of owner-managers or lack of financial management altogether is the main cause underlying the problems in SME financial management.

Hall and Young(1991) in a study in the UK of 3 samples of 100 small enterprises that were subject to involuntary liquidation in 1973,1978,and 1983 found out that the reasons given for failure,49.8% were of financial nature. On the perceptions of official receivers interviewed for the same small enterprises, 86.6% of the 247 reasons given were of a financial nature. The positive correlation between poor or nil financial management (including basic accounting) and business failure has well been documented in western countries according to Peacock (1985a).

It is gainsaying the fact that despite the need to manage every aspect of their small enterprises with very little internal and external support, it is often the case that owner-managers only have experience or training in some functional areas.

There is a school of thought that believes “a well-run business enterprise should be as unconscious of its finances as healthy a fit person is of his or her breathing”. It must be possible to undertake production, marketing, distribution and the like, without repeatedly causing, or being hindered by, financial pressures and strains. It does not mean, however, that financial management can be ignored by a small enterprise owner-manager; or as is often done, given to an accountant to take care of. Whether it is obvious or not to the casual observer, in prosperous small enterprises the owner-managers themselves have a firm grasp of the principles of financial management and are actively involved in applying them to their own situation.” McMahon et al. (1993).

Some researchers tried to predict small enterprise failure to mitigate the collapse of small businesses. McNamara et al (1988) developed a model to predict small enterprise failures giving the following four reasons:

- To enable management to respond quickly to changing conditions
- To train lenders in recognising the important factors involved in determining an enterprise’s likelihood of failing
- To assist lending organisations in their marketing by identifying their customer’s financial needs more effectively
- To act as a filter in the credit evaluation process.

They went on to argue that small enterprises are very different from large ones in the area of borrowing by small enterprises, lack of long-term debt finance and different taxation provisions.

For small private companies, these measures are unreliable and textbook methods for judging investment opportunities are not always useful in organisations that are privately owned to give a true and fair view of events taking place in the company.

Thus,modern financial management is not the ultimate answer to every business problem including both large and small businesses.However,it could be argued that there is some food for thought for SMEs concerning every concept considered in this study. For example it could be seen (from the literature reviewed )that, financial records are meant to examine and analyse corporate operations. Return on equity, return on assets, return on investment, and debt to equity ratios are useful yardsticks for measuring the performance of big business and SMEs as well.